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Pandora

BCR.CX took over the customer service department of Pandora during a period known for high sales: Black Friday.

The Customer Experience team, responsible for creating and refining workflows, achieved the feat of increasing and maintaining customer satisfaction levels.

All service channels, including voice, email, chat, physical stores, telesales, Reclame Aqui, social media, and internal departments, were unified, resulting in an improved experience for customers.

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Some of Our Clients

Companies that sought our solutions

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Contact

Get to know our units

Unit 1: Avenida Paulista, 1274 - Bela Vista

Unit 2: Rua Pedro Américo, 32 - República

São Paulo - SP

( 11 ) 4873-2100

marketing@bcrcx.com

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