Pandora

BCR.CX took over the customer service department of Pandora during a period known for high sales: Black Friday.

The Customer Experience team, responsible for creating and refining workflows, achieved the feat of increasing and maintaining customer satisfaction levels.

All service channels, including voice, email, chat, physical stores, telesales, Reclame Aqui, social media, and internal departments, were unified, resulting in an improved experience for customers.

Ícone Pandora

Some of Our Clients

Companies that sought our solutions

Image 0
Image 1
Image 2
Image 3
Image 4
Image 5
Image 6
Image 7
Image 8
Image 9
Image 10
Image 11
Image 12
Image 13
Image 14
Image 15
Image 16
Image 17
Image 18
Image 19
Image 20
Image 21
Image 22
Image 23
Image 24
Image 25
Image 26
Image 27
Image 28
Image 29

Contact

Get to know our units

Unit 1: Avenida Paulista, 1274 - Bela Vista

Unit 2: Rua Pedro Américo, 32 - República

São Paulo - SP

( 11 ) 4873-2100

marketing@bcrcx.com

Ícone Whatsapp