We build apps on Zendesk, integrate CRMs with legacy systems, and build portals and mobile apps — all inside your company’s CX ecosystem, without interrupting what already works.
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App development on Zendesk and custom web portals built to fit your operation’s specific business rules, with no reliance on workarounds.
We connect your CRM with ERPs, e-commerce platforms, logistics systems and internal tools, eliminating data rework and the "copy-paste" between screens.
We build the layer that makes your systems talk to each other and the mobile apps that bring service to where the customer is — all integrated with Zendesk.
It’s about having engineers who understand what happens when the ticket won’t open, the integration fails or the agent loses context mid-conversation. From database migration to middleware development, we deliver software tailored to your service ecosystem.
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Custom apps that extend Zendesk’s native features to fit your operation’s business rules.
Web portals and mobile apps built for your internal team or your end customers, integrated with the CX ecosystem.
Database transfers between platforms with security and traceability, without pausing the operation at any moment.
We connect Zendesk to ERPs, e-commerce platforms, logistics and legacy systems via custom APIs and middlewares.
AdobeTechnology / SoftwareHow Adobe's retention and sales flow became a global reference
In 3 months of operation, BCR.CX beat historical retention and sales records — and the model was rolled out globally within Adobe.
VolvoAutomotive industryHow Volvo Trucks centralized a new sales channel on Zendesk
Truck drivers, dealers and internal sales teams in a single operation — targeting a 40x greater result and expansion into new countries.
PandoraRetail / Beauty and accessoriesHow Pandora kept customer satisfaction high at Black Friday's peak
BCR.CX took over Pandora's customer service during the Black Friday sales surge and unified voice, e-mail, chat, physical stores, telesales, Reclame Aqui, social media and internal departments into one experience.
BauduccoRetail · FoodThe impact of Artificial Intelligence on customer service
In 2025, AI transformed Bauducco’s support: more automation, faster resolution and high satisfaction even during the December peak.
MotivaMobility · ConcessionsHighway and rail customer service scaled with AI
We scaled operations with high daily conversation volume using AI chatbots with their own identity per operation, continuously evolving flows, knowledge base and automations.
DassRetail · Footwear & SportsAfter-sales for three brands scaled with AI bots
We scaled after-sales for three brands with a high volume of transactional queries, using AI bots integrated with VTEX, each with its own identity and able to run end-to-end processes.
AsaasFintechLess AHT, without giving up experience
We reduced average handling time by centralizing context, replies, tasks and internal systems on a single screen to speed up service.
VulcabrasRetail · Footwear & SportsAI in Vulcabras’s omnichannel service
Group brands on a single Zendesk Suite instance, integrating Help Center, WhatsApp, ChatBot and Copilot.
HavaianasRetail · FootwearA successful solution with Zendesk
AI chatbot, real-time order tracking and human support in a unified channel for Havaianas’s e-commerce.
CantuIndustry · TiresService agility that strengthens the brand
Agile service and fast resolution of demands reduced friction and strengthened customer trust in Cantu.
DecathlonHR · Sports retailThe HR operation redesigned from scratch
By implementing Zendesk in partnership with BCR.CX, we scaled employee support with more quality and agility.
Yes. We build custom apps inside Zendesk itself to add features the standard platform doesn’t deliver — such as specific fields, integrations with internal systems or business-rule automations.
Yes. We migrate databases between platforms with full mapping, integrity validation and zero operational interruption during the process.
Yes. We integrate Zendesk with the main CRMs and ERPs on the market, plus legacy systems and proprietary platforms — via API, webhook or middleware built for your environment.
Yes. We build mobile apps for iOS and Android focused on CX operations — whether for internal team use or for the end customer, always integrated with the service ecosystem.
