ABOUT BCR.CX
Full service Customer Experience with BPO, consulting, technology and BI, end to end
We run a full service CX operation: we handle the frontline (BPO), design the strategy (consulting), implement the right tools (technology), and read the data that drives decisions (BI). One partner following the client from the front line of service all the way to the dashboard that measures the result.
Talk to a specialistOne ecosystem, four fronts:
BPOConsultingTechnologyBI
Our team, every day
MISSION, VISION & VALUES
What drives us — and how it becomes practice
Mission
Deliver complete experiences for customers and employees by combining technology, human intelligence, and artificial intelligence to achieve effective results with a focus on excellence.
Vision
Establish itself as a global solution for Complete Experiences (CX/EX), integrating people, processes, technology, and artificial intelligence to transform organizations and build lasting relationships of trust with customers and employees.
OUR VALUES
Connection that drives results.
We deliver complete experiences by combining technology, human intelligence and AI for effective results — with a focus on excellence.
Humanization
Decisions and products designed for people, not just for processes.
Continuous innovation
Responsible experimentation, constant learning, and evolving what already works.
Technology & AI
The engine of strategy and execution: we measure impact and prioritize automation with humans in the loop.
Collaboration
Networked work with clients, partners, and internal teams.
Transparency & Ethics
Data governance, information security, and clarity in every relationship.
Excellence & Ownership
Quality, accountability, and results-driven focus from start to finish.
FULL SERVICE CUSTOMER EXPERIENCE
One complete ecosystem, not standalone services
From operations to data, we cover the four fronts that sustain real CX — people, strategy, technology, and data intelligence, with a single partner from start to finish.
01
BPO CX
Service operation outsourcing, with trained people and a process designed around your business.
02
Award-winning Zendesk consulting
Journey, process, and tooling diagnosis and redesign, with end-to-end strategic vision.
03
Technology
Implementation and integration of the platforms that power service — CRM, AI, and automation.
04
BI
Data turned into decisions: dashboards and metrics that steer the operation in real time.
The four fronts work together, with the same team following the client from strategy design to data delivery — they are not sold as separate packages.
