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CX with strategy and technology

Elevate the quality of your company's customer experience with personalized service, Zendesk consultancy, Artificial Intelligence and Software Development

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More about us

Your challenge's solution is our goal

BCR.CX is a Consulting, Technology, and BPO company that provides a comprehensive portfolio in developing customer experience strategies, enhancing the value proposition of your company. We aim to foster relationships based on trust, loyalty, and revenue optimization.

Ícone Hexágono BCR.CX

Our solutions

A customized ecosystem of solutions tailored to your needs.

Ícone Outsourcing BPO

Outsourcing BPO

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Ícone CRM Consulting

CRM Consulting

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Ícone Smart Telephony

Smart Telephony

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Ícone Messaging


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Ícone Artificial Intelligence

Artificial Intelligence

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Ícone BI & Analytics

BI & Analytics

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Ícone Software Engineering

Software Engineering

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Our cases

Recognizing Successful Work

Ícone Adobe


We had the mission to increase retention and sales figures. The project was so successful that it became a global initiative.

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Ícone Volvo


Always maintaining a high standard of quality, the project aimed for a 40-fold increase in results, implementing the same model across multiple countries.

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Ícone Pandora


BCR.CX took over Pandora's customer service department during Black Friday, successfully raising and maintaining customer satisfaction levels.

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Recognition from Our Customers

Ícone Adobe
Karollyne Souza
BCR consistently exceeded expectations in the services provided. Agile, flexible, and collaborative, the BCR team manages to combine efficiency, speed, and quality in a way that is hard to find in the market.
Ícone Santillana
Silvia Miranda
Zendesk's consultancy was essential in establishing our operation from scratch, expanding to 12 brands. Their involvement allowed for the effective integration of various channels, standing out as a dynamic tool adaptable to consumer profiles.
Ícone Pandora
Silvio Pereira
We experienced a remarkable transformation in our customer service. The platform provided an integrated and simplified experience for our agents, enabling them to deliver exceptional support.
Ícone Amara NZero
Pedro Scripilliti
Amara NZero
Organizing the entire Zendesk process in our operation was essential for improving SLAs in our main asset, the Customer. Having this control was an enhancer for our work.
Ícone Dasa
Silvia Guimarães
With the automatic reopening of the window, we significantly improved the customer experience, providing a more welcoming conversation with the beneficiary, always emphasizing our availability to assist them.
Ícone Shoulder
Felipe Mazo
Working together with our partner BCR.CX, Zendesk enabled us to integrate all our channels into a single platform, optimizing the CX team's time and delivering the best experience to our customers.
Ícone Volvo
Abel Souza
BCR.CX is more than just any partner. The BCR team is a strategic partner that supported us in creating the entire CX structure for Volvo with a global online sales project.

Some of Our Clients

Companies that sought our solutions

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Sharing our Expertise with You

Ícone Blog


Rich content from years of experience in Customer Experience

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Ícone E-books


Comprehensive materials for download coming soon

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Ícone Webinars


Watch full videos from BCR.CX and its partners

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Get to know our units

Unit 1: Avenida Paulista, 1274 - Bela Vista

Unit 2: Rua Pedro Américo, 32 - República

São Paulo - SP

( 11 ) 4873-2100

Join Us

Send your resume and become part of our ecosystem

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