Imagem Ilustrativa

CX with strategy and technology

Elevate the quality of your company's customer experience with personalized service, Zendesk consultancy, Artificial Intelligence and Software Development

Start now!Selo Zendesk Partner

More about us

Your challenge's solution is our goal

BCR.CX is a Consulting, Technology, and BPO company that provides a comprehensive portfolio in developing customer experience strategies, enhancing the value proposition of your company. We aim to foster relationships based on trust, loyalty, and revenue optimization.

Ícone Hexágono BCR.CX

Our solutions

A customized ecosystem of solutions tailored to your needs.

Ícone Outsourcing BPO

Outsourcing BPO

Know more
Ícone CRM Consulting

CRM Consulting

Know more
Ícone Smart Telephony

Smart Telephony

Know more
Ícone Messaging

Messaging

Know more
Ícone Artificial Intelligence

Artificial Intelligence

Know more
Ícone BI & Analytics

BI & Analytics

Know more
Ícone Software Engineering

Software Engineering

Know more

Our cases

Recognizing Successful Work

Ícone Adobe

Adobe

We had the mission to increase retention and sales figures. The project was so successful that it became a global initiative.

Know more
Ícone Volvo

Volvo

Always maintaining a high standard of quality, the project aimed for a 40-fold increase in results, implementing the same model across multiple countries.

Know more
Ícone Pandora

Pandora

BCR.CX took over Pandora's customer service department during Black Friday, successfully raising and maintaining customer satisfaction levels.

Know more

Testimonials

Recognition from Our Customers

Ícone Adobe
Karollyne Souza
Adobe
BCR consistently exceeded expectations in the services provided. Agile, flexible, and collaborative, the BCR team manages to combine efficiency, speed, and quality in a way that is hard to find in the market.
Ícone Santillana
Silvia Miranda
Santillana
Zendesk's consultancy was essential in establishing our operation from scratch, expanding to 12 brands. Their involvement allowed for the effective integration of various channels, standing out as a dynamic tool adaptable to consumer profiles.
Ícone Pandora
Silvio Pereira
Pandora
We experienced a remarkable transformation in our customer service. The platform provided an integrated and simplified experience for our agents, enabling them to deliver exceptional support.
Ícone Amara NZero
Pedro Scripilliti
Amara NZero
Organizing the entire Zendesk process in our operation was essential for improving SLAs in our main asset, the Customer. Having this control was an enhancer for our work.
Ícone Dasa
Silvia Guimarães
Dasa
With the automatic reopening of the window, we significantly improved the customer experience, providing a more welcoming conversation with the beneficiary, always emphasizing our availability to assist them.
Ícone Shoulder
Felipe Mazo
Shoulder
Working together with our partner BCR.CX, Zendesk enabled us to integrate all our channels into a single platform, optimizing the CX team's time and delivering the best experience to our customers.
Ícone Volvo
Abel Souza
Volvo
BCR.CX is more than just any partner. The BCR team is a strategic partner that supported us in creating the entire CX structure for Volvo with a global online sales project.

Some of Our Clients

Companies that sought our solutions

Image 0
Image 1
Image 2
Image 3
Image 4
Image 5
Image 6
Image 7
Image 8
Image 9
Image 10
Image 11
Image 12
Image 13
Image 14
Image 15
Image 16
Image 17
Image 18
Image 19
Image 20
Image 21
Image 22
Image 23
Image 24
Image 25
Image 26
Image 27
Image 28
Image 29

content

Sharing our Expertise with You

Ícone Blog

Blog

Rich content from years of experience in Customer Experience

Know more
Ícone E-books

E-books

Comprehensive materials for download coming soon

Know more
Ícone Webinars

Webinars

Watch full videos from BCR.CX and its partners

Know more

Contact

Get to know our units

Unit 1: Avenida Paulista, 1274 - Bela Vista

Unit 2: Rua Pedro Américo, 32 - República

São Paulo - SP

( 11 ) 4873-2100

marketing@bcrcx.com

Join Us

Send your resume and become part of our ecosystem

Send Resume
Ícone Whatsapp