Here you are part of our story
BCR.CX has spent 13 years redefining Customer Experience in Brazil. The people who make it happen every day are the ones who chose to grow here — with purpose, real learning and projects that matter.
What drives us
Our mission, vision and values are not wall decoration. They guide every project, every hire and every delivery.
What we deliver every day
To deliver complete experiences for customers and employees, combining technology, human and artificial intelligence for effective results, with a focus on excellence.
Where we are heading
To establish ourselves as a global solution for Complete Experiences (CX/EX), integrating people, processes, technology and AI to transform organizations and build lasting relationships of trust.
What we won’t compromise on
Humanization
People at the center of everything — products, processes and decisions.
Continuous innovation
Learn, experiment, evolve — without stopping.
Technology & AI
The engine of strategy — automation with humans in the loop.
Collaboration
Teams, partners and clients building together.
Transparency & Ethics
Governance, security and clarity in every relationship.
Excellence & Ownership
Quality and responsibility from start to finish.
Why work at BCR.CX
We know salary is not the only criterion — and often not even the most important one. What we offer goes beyond the contract.
You are seen, not a number
We are not a company where you get lost in the crowd. Everyone who stands out gets real visibility and opportunities — without waiting years in a line.
Real learning, every day
You will work with Zendesk, AI, WhatsApp, marketplaces and BI on projects for companies like Magalu, Pandora and Adobe. Here, technology is not a promise — it is your day to day.
A career with a real path
We have a concrete track record of people who joined as analysts and today lead teams, manage projects and build the future of BCR.CX. Growing here is not a speech — it is routine.
Part of something that matters
Every ticket solved, every project delivered, every satisfied customer is part of a 13-year story that has already transformed support for dozens of market leaders in Brazil.
Projects that build a career
You won’t work on generic processes. You will solve real CX challenges for companies that are a benchmark in Brazil — and that stays on your résumé forever.
An environment that challenges and supports
Small teams, real responsibility and managers who make room. Here you have a voice, regardless of title — and feedback is a practice, not an annual meeting.
Growth that you build
Nobody stays in the same place. BCR.CX has a history of promoting internally — from operator to supervisor, from analyst to manager.
How careers grow here
It is not theory. It is what happens to those who choose to stay and commit at BCR.CX.
Open positions right now
All positions are in São Paulo, SP. Click each one to see the full details.
Didn’t find the right role?
We are always expanding. Send your résumé and we will reach out when an opportunity that fits your profile comes up.
How the hiring process works
Objective, respectful of your time and with no mysteries. Each stage is designed so you get to know BCR.CX — and so we get to know you for real.
Apply via WhatsApp
Send your résumé to +55 (11) 3474-8025 with the job title. If you prefer, you can also send an open application — we’ll reach out when an opportunity comes up.
Screening
Our HR team reviews every profile carefully. If your background fits the role, we get in touch quickly.
Conversation with the team
A direct conversation so you get to know the BCR.CX culture — and so we understand what you have built and what you want to build.
Offer and onboarding
If it’s the right match, you receive the offer. Then just come and meet the office on Paulista and the team you’ll call your own.
Your story starts with an application
13 years of CX. More than 300 projects. More than 500 people who chose to build something bigger than a job. Be the next one.
